Privacy Policy
We respect your privacy and are committed to handling your personal information in accordance with the New Zealand Privacy Act 1993. This privacy policy explains how we manage your personal information that we collect about you. Please read this privacy policy before using the website at www.kiwidirect.co.nz (the “website”) or submitting any personal information. By using the website, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.
Your personal information is not collected if you only browse this website however a cookie may be used.
We and/or our carefully selected third party service providers may collect your personal information:
(a) directly from you;
(b) when you register as a member of the website;
(c) when you place an order via the website;
(d) where you access and interact with the website or our Customer Team; or
(e) from other sources.
The information collected may include your name, mailing or residential address, telephone number, email address and other transaction and registration details.
If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfill one or more other purposes of collection of your personal information.
We do not collect your credit card or banking details as online payments are handled by Woocommerce and Stripe. Please check https://www.shopify.co.nz/legal/terms-payments-us and https://stripe.com/nz/ssa websites for details of their privacy policies and security measures.
Our Use of Cookies
Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server´s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as “web beacons” or “tags”).
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won’t work properly
For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org
Types of cookies
Necessary Cookies
These cookies are essential in helping you to make use of the features and services we offer on the Spa Supplies website. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.
Functional Cookies
These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.
Performance Cookies
Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur and test different versions of a page in order to provide an improved online experience.
Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as “web beacons” or “tags”. These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.
Targeting Cookies
We have relationships with carefully selected and monitored suppliers (third parties) who may also set cookies during your visit. The purpose of these cookies is “behavioural advertising” (also known as “behavioural targeting” or “remarketing”), which is a means of showing you relevant products and services based on what you appear to be interested in. Although these cookies can track your visits around the web they don’t know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
Managing cookies
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.
Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).
Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.
Attention citizens of the EU (GDPR):
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.kiwidirect.co.nz
Use and Disclosure of Personal Information
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:
(a) to facilitate and process your order;
(b) to carry out or respond to your requests;
(c) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer´s needs or to develop, improve and market our products and services to you;
(d) for regulatory reporting and compliance with our legal obligations;
(e) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
(f) to our third party service providers to include in a database compiled by us or our third-party service provider for use in direct marketing of promotions, product and services we think may interest to you;
(g) to seek your feedback in relation to customer satisfaction and our relationship with you;
(h) to related bodies corporate for internal accounting and administration;
(i) to monitor or improve the quality and standard of service provided to you by kiwidirect.co.nz;
(j) to our successors and/or assigns;
(k) to provide offers that may be of interest to you; and
(l) to better understand your preferences.
Our third party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Any permitted handling of personal information under any exemptions under the Act will take priority over this Privacy Policy to the extent of any inconsistency. Providing Personal Information About Another Person.
You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information;
Securing Your Personal Information
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
We and our third-party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.
Accuracy and Access to Personal Information
We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your membership details at any time by accessing your membership account or by contacting our Customer Service Team. If we deny you access to your personal information, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information.
Linked Sites
kiwidirect.co.nz may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Transmission of Your Data
While care is taken to protect your personal information on the website, unfortunately, no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
Changes to our Policy
From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on the website.
Interpretation
All defined terms in this Privacy Policy shall have the same meaning in this Privacy Policy as is given to those terms in the Terms and Conditions of this website.
Our Privacy Complaint Process
If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact us as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.
The Privacy Officer
Happy Kiwi
9/22 Highgate Parkway, Millwater Silverdale
Auckland, 0932
Phone: 09 948 0700
Email: info.happykiwishop@gmail.com
Policy Version 1 October 2023